Rachel Hollis, who is deaf, has plans to file a lawsuit against Burger King after she was allegedly denied service at the drive-thru window.
In August, Hollis said that she pulled up to the drive-thru window of a Burger King in Oklahoma City and handed an employee a handwritten note with her order. She claims he refused to take it because it was too busy and that he couldn’t do a full order at the window. When she refused to leave, the man reportedly came back and started arguing with her.
Hollis video recorded the incident, which shows the employee repeating that “it’s too busy” for “a full order at the window.”
The restaurant eventually called the police on Hollis because she wouldn’t leave the drive-thru. Another employee, however, eventually took her order.
Hollis believes that Burger King violated the Americans With Disabilities Act and has hired a lawyer to represent her.
“You see the anger in them because a deaf person has slowed their process down,” Hollis’ attorney Cameron Spradling told Fox 59. “If this is a multibillion-dollar international company, how come they do not know better?”
“When I got home, that was when I really broke down,” Hollis said. “I was very upset, I was crying, I was very tired. I’m tired of discrimination. I’ve never experienced anything like that, for someone to call the police. That’s crazy, it just doesn’t seem right.”
A spokesperson for Burger King made the following statement about the incident:
“All guests should be treated with respect and provided with a high level of service at our restaurants. The restaurant owner has reached out to the guest and her family to apologize, the employee was terminated and all employees at the location will undergo additional sensitivity training to ensure our customers always feel welcomed.”